Frequently Asked Questions
Product Specific
I see you sell beer on the site—can you ship it to me?
I see you sell beer on the site—can you ship it to me?
Beer shipping is subject to state laws and supplier restrictions, so availability depends on your delivery location.
Shipping Restrictions
We are currently unable to ship beer to the following states:
Wisconsin, Oklahoma, Mississippi, Utah, Alabama, Arkansas, Idaho, South Dakota, Wyoming, Alaska, and Hawaii.
We’re actively working to expand availability—please check back for updates.
Order & Delivery Requirements
- A minimum of three (3) 4-packs is required at checkout
- You must be 21+ to purchase
- A valid ID and adult signature are required upon delivery (no exceptions)
If you’re unsure whether beer can be shipped to your address, contact us at support@minocquamarketplace.com and we’ll help confirm.
If you live in Wisconsin, please check this map for a retailer near you:
https://www.minocquabrewingcompany.com/pages/retail-locations
What retailers carry your beer?
What retailers carry your beer?
Where can I buy a gift card?
Where can I buy a gift card?
You can purchase gift cards here:
- https://minocquamarketplace.com/products/minocqua-marketplace-digital-gift-card
- https://minocquamarketplace.com/products/minocqua-marketplace-gift-card
Please note that these gift cards may only be redeemed online and not in store.
Orders & Purchases
How can I change or cancel my order?
How can I change or cancel my order?
Please reach out to us at support@minocquamarketplace.com
as soon as possible. We can only cancel and edit orders prior to fulfillment
being accepted by the shop(s).
How do I cancel a subscription order?
How do I cancel a subscription order?
You can cancel your subscription at any time through your account.
Cancel Through Your Account
- Log in to your account on Minocqua Marketplace
- Navigate to Subscriptions in the top menu
- Select the subscription you’d like to cancel
- Follow the prompts to cancel
Need Help?
If you’re unable to access your account or prefer assistance, you can email us at support@minocquamarketplace.com, and we’ll take care of it for you.
How can I track my order?
How can I track my order?
Once your order ships, you'll get an email with a tracking link. You can also track it anytime by logging into your account, going to My Orders, and clicking the tracking link next to your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email at support@minocquamarketplace.com. Provide your order number and a brief description of the problem so we can assist you quickly.
What if I didn't receive all of my order?
What if I didn't receive all of my order?
If part of your order is missing, please check your shipping confirmation email—items may arrive in separate shipments. Many of our products are fulfilled by different suppliers within our collective, so they can ship independently.
If all items were expected to arrive together, or if anything seems off, please contact us at support@minocquamarketplace.com with your order number. We’ll look into it and resolve the issue as quickly as possible.
Returns & Exchanges
How do I return or exchange an order, or report a damaged item?
How do I return or exchange an order, or report a damaged item?
Beverage Items
If there’s a problem with your beverage order, please send an email to customerservice@fulproof.io and include your order #.
All Other Items
Please email us at support@minocquamarketplace.com and we’ll help facilitate the exchange or return process directly with the shop. Please provide your order # for faster service.
Shipping & Tracking
Why is shipping so expensive?
Why is shipping so expensive?
We understand your frustration with shipping costs on The Minocqua Marketplace.
Unfortunately we don't have huge warehouses all over the country where we can keep products from a bunch of different shops to localize shipping and minimize costs (like Amazon).
All of our shop owners/makers pack and ship their individual products and have to charge individual shipping rates.
What should I expect for shipping and delivery?
What should I expect for shipping and delivery?
Minocqua Marketplace works with a network of independent suppliers and brands. Because of this, shipping times, costs, and methods may vary depending on the items in your order.
Order Processing
Each supplier processes and ships orders directly. Processing times typically range from 1–5 business days, but may vary by brand.
Shipping Rates & Methods
Shipping rates and delivery options are determined by each supplier and are calculated at checkout. Some suppliers may offer:
- Flat-rate shipping
- Free shipping promotions
- Expedited shipping options
Multiple Shipments
If your order includes items from multiple suppliers, your order may arrive in separate packages and at different times. Each shipment will have its own tracking information when available.
Delivery Times
Estimated delivery times vary by supplier, location, and shipping method selected. Once an item has shipped, delivery timelines are controlled by the carrier.
Tracking Information
Tracking details will be provided once your order ships. If your order contains items from multiple suppliers, you may receive multiple tracking numbers.
Shipping Delays
Delays may occur due to carrier issues, weather, or high order volume. Since each supplier fulfills their own orders, timelines may differ across items in the same order.
Questions About Shipping
For questions related to a specific item or shipment, please contact us at support@minocquamarketplace.com with your order details so we can coordinate directly with the supplier.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout, depending on the supplier. Since many of our products are fulfilled by different suppliers within our collective, shipping methods and delivery speeds are set at their discretion.
How long does shipping take for APO/FPO addresses?
How long does shipping take for APO/FPO addresses?
APO/FPO shipments typically take 10–21 business days to arrive. Transit times may be longer than standard domestic shipping due to military mail processing.
I noticed the shipping address on my order is wrong. What should I do?
I noticed the shipping address on my order is wrong. What should I do?
Please email us at support@minocquamarketplace.com and provide your order # and the correct shipping address. As long as fulfillment hasn’t already begun, we should be able to update the address prior to shipping.
I checked my tracking link and my order seems to be lost. What should I do?
I checked my tracking link and my order seems to be lost. What should I do?
Please email us at support@minocquamarketplace.com and include your order #, and we will file a complaint with the shop on your behalf.
