Frequently Asked Questions
How to Join
How do I contact support or sell with The Minocqua Marketplace?
How do I contact support or sell with The Minocqua Marketplace?
Click here to learn more about how to sell with us.
Getting Started
Do I need a Shopify store to sell on The Minocqua Marketplace?
Do I need a Shopify store to sell on The Minocqua Marketplace?
Yes. We connect with suppliers through Shopify's free Collective app, so you'll need an active Shopify store to partner with us. Shopify's basic plan currently starts at $29/mo (see current pricing).
I don't have a Shopify store yet. Where do I start?
I don't have a Shopify store yet. Where do I start?
Shopify's Intro to Shopify guide is the best starting point. You can also contact Shopify Support directly 24/7 — they have both AI and human reps available. Once your store is set up, reach out to us and we'll send you a Shopify Collective invitation.
How do I send an invitation to sell via Shopify Collective?
How do I send an invitation to sell via Shopify Collective?
Once your Shopify store is set up, you can send us an invitation through the Shopify Collective app at any time. Alternatively, email us at support@minocquamarketplace.com and we'll send you the invitation instead.
Pricing & Margins
What's a "retailer margin" and what do you charge?
What's a "retailer margin" and what do you charge?
The retailer margin is the percentage of each sale that goes to The Minocqua Marketplace. A 25% retailer margin is about break-even for us — anything above that helps fund site and store management, customer service, and continued growth. We accept lower retailer margins for lower-profit-margin product categories and underrepresented categories on the store.
Do I set my own prices?
Do I set my own prices?
Yes. With Shopify Collective, you control everything — your product pricing, retailer margin, and shipping rates. We don't dictate pricing; we just need the retailer margin to be workable for both sides.
Can I have different retailer margins for different products?
Can I have different retailer margins for different products?
Yes. To do this, you'll need to create a separate price list for each unique retailer margin in Shopify (e.g., apparel @ 50%, food items @ 35%). Then assign products to the appropriate list.
How do I set up a price list?
How do I set up a price list?
After your shipping profile is configured, create a price list in your Shopify admin and enter your retailer margin percentage. Helpful resources:
Shipping & Fulfillment
Who handles shipping — me or The Minocqua Marketplace?
Who handles shipping — me or The Minocqua Marketplace?
You do. As the supplier, you're responsible for packing and shipping orders directly to customers. You set your own shipping rates within your Shopify shipping profile.
How do I set up my shipping profile?
How do I set up my shipping profile?
Inside your Shopify admin, you'll configure shipping zones, rates, and rules in your shipping profile. Resources:
What happens if my shipping zones aren't set up correctly?
What happens if my shipping zones aren't set up correctly?
Customers won't be able to check out with your products. This is the most common setup issue we see, so double-check your zones before going live. If you don't ship to all 50 states, note that restriction in your product listings too.
Do I have to ship to all 50 states?
Do I have to ship to all 50 states?
No, but if you don't, please specify the restriction clearly in your product listings so customers know before they try to check out.
Application & Onboarding
How do I apply to become a supplier?
How do I apply to become a supplier?
Download our Partner Application (editable PDF), fill it out, and email it to support@minocquamarketplace.com. We'll be in touch.
Is there a Partner Information Form I need to fill out?
Is there a Partner Information Form I need to fill out?
There's an optional Partner Information Form that helps us highlight your brand and products across the Marketplace. It's not required, but great photos and a compelling brand story really do help us sell your products.
Can my brand be tagged with values like "Woman-Owned" or "Made in USA"?
Can my brand be tagged with values like "Woman-Owned" or "Made in USA"?
Yes! Let us know if you'd like to be tagged for any of the following (or other values you'd like to mention):
BIPOC-Owned, LGBTQIA-Owned, Woman-Owned, Employee-Owned, Fair Trade Certified, Certified Cruelty-Free, Badger State Brands, Eco-Friendly, Handmade, Made in USA, Gives Back, Immigrant-Owned, Union Labor, Vegan, AAPI-Owned, Latinx-Owned, Veteran-Owned, Certified B Corporation.
Who do I contact with questions?
Who do I contact with questions?
Email us anytime at support@minocquamarketplace.com.
